FAQ

About NAVADHI

WHO IS NAVADHI?
NAVADHI is a market research company that helps global firms differentiate themselves, break market entry barriers, track their investments, develop business strategies and plan for future by providing actionable market research intelligence that helps them succeed.
WHAT TYPES OF PUBLICATIONS ARE AVAILABLE AT NAVADHI.COM?
NAVADHI offers syndicated and on demand market research reports. These reports feature quantitative and qualitative research on various markets, industries, countries and companies. The formats and lengths of reports vary with each type of publication. The majority of our reports are stand-alone studies conducted by the firm, which are available in different formats like PDF, print copies and CD-ROMs. There are also a number of periodical publications.
HOW CAN I CONTACT CUSTOMER SERVICE?
Our customer service and research specialist team are available on phone at +91-522-6672396 and by email at info[at]navadhi.com. Customer service hours are 9:00 am to 6:00 pm Indian Standard Time (IST) Monday to Saturday.

User Registration & Accounts

IS REGISTRATION MANDATORY AT NAVADHI?
No. You don't need to create an account by registering on our website for browsing our research database. Registration is only required if you wish to purchase any publication from our site. Your user account will automatically be created at the checkout if you are not registered with us. Please register for enhanced user experience. You can access your account section by clicking on "Account" link located on top right hand side corner once logged-in. In your account area you will be able to see your order history, wishlists and more.
I FORGOT MY PASSWORD. WHAT SHOULD I DO?
You can request new password by entering your username or registered email address. The new password will be sent to the email address used during registration. You can also contact customer service between 9:00 am to 6:00 pm IST Monday to Saturday at +91-522-6672396 for assistance with any of your account information.
HOW CAN I CHANGE MY ACCOUNT INFORMATION?
You can change your account information by visiting your account section by clicking on "Account" link located on top right hand side corner once logged-in. In your account area you can click on "Edit" button to see your account details where you will be able to modify them. If you have questions about making account changes or wish to discontinue using our service, you can also contact customer service between 9:00 am to 6:00 pm IST Monday to Saturday at +91-522-6672396 for assistance.

Publication Ordering & Delivery

HOW DO I PLACE AN ORDER FOR PUBLICATIONS?
Choose the publication type licenses from given options that's best suited for your business need and click on "Add to Cart" button to add the desired publication in your shopping cart. You can view all publication in your shopping cart in the right hand sidebar's "Shopping Cart" section. Review your shopping cart and proceed to checkout. You can modify your Shopping Cart by changing your various options for the respective publications. Once you’ve completed your choices here, click the "Checkout" button.
WHAT TYPES OF PAYMENT ARE ACCEPTED?
For online orders we accept payments through Credit Card and PayPal. Arrangements for Wire transfer or Invoice can be made by contacting customer service at 9:00 am to 6:00 pm IST Monday to Saturday at +91-522-6672396.
HOW LONG DOES DELIVERY TAKE?
Publications in case of PDF format will be emailed to you by our delivery team. We have made special arrangements to deliver the PDF copy within 24 hours to your e-mail id. If you make your purchase over a weekend or holiday, you will be receiving the publication in the following business day.
WHAT ARE THE DIFFERENT LICENSE TYPES AND THEIR USE?
Single User License (PDF) : This license allows for use of a publication by one person. This person may use the publication on any computer, and may print out a single copy of the publication, but may not share the publication (or any information contained therein) with any other person or persons. Unless a Global License is purchased, a Single User License must be purchased for every person that wishes to use the publication within the same organization. Customers who infringe these license terms are liable for a Enterprise license fee.
Site License (PDF) : This license allows for use of a publication by all users within one corporate location, e.g. a regional office. Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the enterprise. Unless a Enterprise License is purchased, a Site User License must be purchased for every corporate location by an organization that wishes to use the publication within the same organization. Customers who infringe these license terms are liable for a Enterprise license fee.
Enterprise License (PDF) : This license allows for use of a publication by unlimited users within the purchasing organization e.g. all employees of a single company. Each of these people may use the publication on any computer, and may print out the report, but may not share the publication (or any information contained therein) with any other person or persons outside of the enterprise.
WHAT ARE THE RETURN POLICIES?
Due to the nature of the products being sold, refunds cannot be granted once the publication has been dispatched. Please be sure to read all available information about a publication before you place your order. It is advised that if you have any questions about a publication's coverage or relevance, simply contact us for expert assistance before you place your order. In case of damaged or incomplete goods refunds are at NAVADHI discretion.

Privacy & Security

WHAT INFORMATION IS COLLECTED ABOUT ME?
When you register or place an order we collect your name, email, company, contact information, address, payment related information. Your IP address is also recorded when you visit the site. Please see our detailed privacy policy for more information.
HOW IS MY PRIVACY PROTECTED?
We protect your privacy by strictly adhering to the guidelines set out in our privacy policy. You can view and edit information we've collected from you at any time by visiting the "Account" page.
HOW IS NAVADHI SECURED?
We use a variety of security technologies and procedures to protect your personal information. We store the personal information you provide on computer systems, which are located in secure, controlled facilities. All information is encrypted via Secure Socket Layer (SSL).
WHAT ARE COOKIES AND HOW ARE THEY USED?
A "cookie" is a passive piece of information stored on your computer's hard drive. It automatically informs NAVADHI.com of site-specific information, such as your username and what publications you've bought from our site in the past. Setting your browser to accept cookies will streamline your use of NAVADHI.com, so that you don’t have to log-in each time you visit our web site.

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